Ashford Grey
Returns & refunds
Request a return within 60 days of delivery. Change-of-mind items must be unused and in their original condition and packaging, with included parts. Contact customer care before sending the item.
Start with the order details
Provide your order reference, the item and selected option, and the reason for the request. Report an incorrect, damaged or incomplete item within 14 days of delivery. Keep the packaging and describe the issue. Photographs may help identify what arrived.
Receiving instructions
Wait for receiving instructions for your specific return. The registered business address is not an established return warehouse. Do not send an item there unless that destination is expressly confirmed for your return.
Postage and refund information
For a change-of-mind return, you pay return postage; standard US shipping is free. There is no restocking fee. Send the authorized return within 14 days of approval. We inspect a received return within 2 business days. After a refund is issued, allow up to 8 business days for your bank to display it. A return request does not itself confirm that a refund has been issued.
Your rights
Any rights that apply to a damaged, incorrect or defective item remain separate from a change-of-mind request. Keep the information supplied with your order and contact customer care if the item does not match its description.
Contact information
Ashford Grey
515 East Capitol Street SE, Washington, DC 20003