Seller and product information

Ashford Grey is the owner-supplied seller name. Product descriptions, measurements, selected options and included components must identify the actual item. Styling props are not included unless expressly listed.

The registered business address is shown below. It is not automatically a showroom, collection point or return receiving location.

Orders and payment

Adding an item to a bag does not reserve stock or complete a purchase. The final item details, available delivery service and full charges must be presented before payment. A purchase is not successful unless the order and payment are actually confirmed.

Payment collection is currently unavailable. No order is created by opening checkout, and the site does not offer an alternative manual payment method.

Delivery and returns

Standard US shipping is free. Handling is 1–2 business days and estimated transit is 3–6 business days, for 4–8 business days total. The cutoff is 15:00 America/New_York, Monday to Friday.

The return request window is 60 days from delivery. Obtain receiving instructions before sending an item. Read Shipping and Returns & refunds together with the terms supplied for a particular order.

Using the website

Use the website lawfully and provide accurate information when requesting support. Do not interfere with its operation, attempt to access another person’s order information, or send confidential payment details through a contact message.

Questions and applicable rights

Contact customer care using the available route shown below. Nothing here is intended to remove consumer rights that cannot lawfully be excluded. No arbitration agreement, governing state or limitation of liability is inferred from the business address.